Privacy Policy
Grow Club (“we”, “us”, “our”) is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.
By using our website or placing an order, you agree to this policy.
1. Information We Collect
When you interact with Grow Club, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment details (processed securely by our payment provider)
Order Information
- Products purchased
- Subscription details
- Delivery preferences
- Order history
Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage subscriptions and payments
- Provide customer support
- Send important service updates
- Improve our website and services
- Prevent fraud and misuse
- Meet legal requirements
We only use your data for legitimate business purposes.
3. Marketing Communications
With your permission, we may send you:
- Newsletters
- Promotions
- Product updates
- Special offers
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
We will never send you spam.
4. Sharing Your Information
We do not sell your personal information.
We may share limited data with trusted third parties who help us run our business, including:
- Payment processors
- Delivery partners
- Website and hosting providers
- Email marketing services
These providers are required to keep your information secure and confidential.
5. Payment Security
All payments are processed through secure third-party payment systems.
Grow Club does not store your full credit card details on its servers.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Deliver relevant content
You can control cookies through your browser settings.
Disabling cookies may affect some website features.
7. Data Storage and Protection
We take reasonable steps to protect your information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure
- Alteration
Your data is stored on secure servers with restricted access.
8. Accessing and Updating Your Information
You may request to:
- View your personal information
- Correct inaccurate details
- Update your account information
- Close your account
To make a request, contact us using the details below.
9. Data Retention
We keep your personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When data is no longer required, it is securely deleted.
10. Your Privacy Rights (Australia)
Under Australian privacy laws, you have the right to:
- Access your personal information
- Request corrections
- Make a privacy complaint
If you believe your privacy has been breached, please contact us first so we can resolve the issue.
11. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party sites.
We recommend reviewing their privacy policies before providing personal information.
12. Children’s Privacy
Our services are not intended for children under 16 years of age.
We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated date.
We encourage you to review this policy regularly.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Company Details
Business name: Grow Club
ABN: 86 470 212 258
Registered address:
9/11 Randwick Street, Randwick, 2031, New South Wales, Australia